Delivery

The cost of shipping your order is given at the checkout, before purchase.

For UK mainland orders over £200 ex VAT, postage is free.

Orders to mainland UK

• Courier: £5.95 + vat
• Pallet: £50.00 + vat

Highlands & Islands and off-shore UK

Postage will be charged for orders over £200 ex VAT. The cost of shipping your order is given at the checkout.

Busy periods January - March

Delivery times can be longer than stated during busy times.

Delivery schedule

We endeavour to deliver your goods to you, to the address you supply, within 5 working days, excluding weekends and public holidays. If for any reason we are unable to fulfil this we will let you know.

If you need you order to be delivered urgently please let us know when placing your order by filling in the details on the comments box. Please do not make an order on the assumption that your products will arrive next day (although very often they do).

If your item is not in stock we will notify you straightaway and keep you updated as to its progress. We will inform you when the product has arrived in stock.

Some items that we have on our website we do not hold in stock, as they are special orders. Special orders take different times to be prepared. An outline of the delivery time is given in the product description on the website.

On occasion, products will be discontinued for reasons beyond our control.

Goods that may be exported or imported to customers outside of the UK may be prohibited by certain national laws. All regulations, legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site is the sole responsibility of the customer. We accept no liability in respect of the export or import of the goods you purchase.

Liability: goods that are damaged/incorrect delivery/orders that don’t turn up

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by an event or circumstance beyond our reasonable control including, without limitation, postal strikes, lock-outs and other industrial disputes, breakdown of systems.

If your goods are damaged or your order is incomplete or incorrect, notification must be made within 7 working days of delivery. For non delivery of orders, notification must also be made within 7 working days of the invoice date. Claims outside this period will not be accepted.

We cannot be held accountable unless you notify us in writing within 7 working days to Muddy Faces Ltd, Farm View Works, Sheffield Road, Hackenthorpe, Sheffield S12 4LT or email us at info@muddyfaces.co.uk.

We will not be liable for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) in connection with the contract between us. We will not be liable to pay any money to you by way of compensation other than to refund to you the amount you paid for the goods in question.

Late delivery

Muddy Faces Ltd accepts no liability for any loss, damages or expenses arising from the late delivery of goods by the seller, its agents or its agent’s carriers due to any cause whatsoever.

Refused deliveries

Refused deliveries are subject to a return fee plus an admin fee; these fees will vary depending on the order and which shipping method was used to send it. If a re-delivery request is made you will be re-charged the initial shipping fee, plus the return fee and any further costs incurred by the company.

When a courier is not able to deliver

If a courier has not be able to deliver an order, this will be subject to a return fee plus an admin fee; these fees will vary depending on the order and which shipping method was used to send it. If a re-delivery request is made you will be re-charged the initial shipping fee, plus the return fee and any further costs incurred by the company.