About us
We are passionate about the outdoors and we strive to ensure that you have an inspiring and positive experience.
We are nationally-recognised for our innovative content and products and our excellent customer service. We aim to maintain these high standards and are always aspiring to do better - whether this is by reducing our environmental impact or ensuring that you receive what you expect, within timescales that we can deliver.
Explore below to find useful information and discover more about the company and the people behind it.
About us
Contact us
Call us on 0114 221 9617.
We love to hear your thoughts and suggestions.
Please note we are NOT a retail outlet and only accept orders placed online or by telephone, fax or email.
Purchase Orders
We accept purchase orders from education and government establishments and other organisations.
Choose pay by purchase order at the checkout or send us your purchase order by email, fax or post.
Terms & Conditions
Muddy Faces Ltd may change the terms and conditions from time to time without prior notice to you. These terms and conditions apply to UK customers only (including the Channel Islands). Muddy Faces Ltd continually ...
Reducing environmental impact
We aim to embody our values throughout all our business practices, from reducing packaging through to the information we share on the Outdoor Hub.
Delivery
The cost of shipping your order is given at the check out, before purchase. For UK mainland orders over £200 ex VAT, postage is free.
Returns or exchanges
If you wish to return an item or you have a faulty item then please read this section first.
Ethos & approach
Everything we do at Muddy Faces has been developed to support you and your children to be outdoors, to create rich and positive experiences, to play, learn and blossom. Being outside and connecting to ...
UK-grown wood
We source our UK grown wood from sustainably-managed woodlands. This helps with their management and to support their future viability.
Pandemic
For a message from our director Liz, information about our service during the pandemic (and lockdowns when relevant) (we are open!) & to access resources and support for home education & outdoor learning during ...
Liz Edwards
Liz Edwards is the founder and director of Muddy Faces. She is a passionate advocate of the outdoors as a medium to support, encourage and nurture, play, learning and health. Being dyslexic, Liz has always ...
10 years old & counting...
In 2017 Muddy Faces celebrated its TENTH birthday! Our founder and director Liz Edwards takes us through the timeline, from how it all started to where we are today.
Care notes
This section is dedicated to ensuring you get the best longevity and experience from your Muddy Faces products.